Returns, Refunds, Exchanges & Gift Cards
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange, unless required under Australian Consumer Law (ACL).
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund, based on our returns policy.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days, depending on your credit card issuer.
With the exception of our 30 day returns policy, we only replace items if they are defective or damaged as required under Australian Consumer Law (ACL). If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: Grip AF Pty Limited, Level 1, 1 - 5 Link Road, ZETLAND NSW 2017, Australia.
To return your product, you should mail your product to: Grip AF Pty Limited, Level 1, 1 - 5 Link Road, ZETLAND NSW 2017, Australia
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, if for any reason not paid by you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
In line with Australian Consumer Law (ACL) our gift cards are offered with the following terms & conditions:
- Gift cards are valid for a period of 3 years from date of purchase. Any remaining gift card balances held after this period will be forfeited.
- Gift cards are able to be refunded for a period of 30 days from date of purchase. A refund can only be made to the original purchaser and the payment method used.
- There is no limitation on the number of the transactions for issued gift cards.
- Once issued, gift cards are not able to be reloaded or topped up.